Delivery, returns and contact

Delivery

• Where: anywhere in Canada, tracked. We ship within Canada only. Orders leave Victoria, BC, so there are no customs or duty fees.
• Cost: CA$5 flat, free on orders of CA$30 and over.
• When: dispatched in 1–3 business days; the tracking number comes by email.

Returns and damage

• If a piece arrives damaged or faulty, photograph the box and the piece the day it arrives and email us. We will replace it.
• Pieces bought on our Etsy shop follow the terms shown on that Etsy listing.

Contact

Arpilo, a studio in Victoria, British Columbia. Email hello@arpilo.ca — we reply the same day.

Payments are taken by PayPal (card, PayPal or Pay in 4); we never see your card details. See also our privacy page.